Frequently Asked Questions (FAQs)

Frequently Asked Questions (FAQs)

Buyer's Guide

How do I customize or configure my bed...

Visual Guide & Terminology

What is the Platform Frame Option?

What is the De-construct Option?

What are the finishes like?

What are the bed sizes?

What is the standard parts list for my shipment?

What are lead times and what is the lead time now if I place an order?

What size T-Shirt will fit me?

My Account & Orders

How do I create and manage my account?

Order status


How do I assemble and install my bed?

Shipping & Returns

How much is my shipping?

Shipping Policies & Tracking

Returns & Exchanges

International Shipping

Sales Tax & Billing

Questions on Sales Tax?

Charges & Credits

Terms of Sale

Privacy & Security

Privacy Policy

Site Security

Additional Support

General Questions