Orders are generated from our web site, or via a purchase order (for orders that come via our retail partners) with bed design, style, bed options, bed size, finish color and any additional "custom items" that may be required (to be verified and approved prior to any start of work).
Project ID/Order # is assigned and project is entered into our production queue. Project specifications are reviewed, as occasionally customers do ask for basic modifications (shortened length, moving an item slightly, etc.). Any order that falls outside of these basic customizations will be quoted for feasibility and pricing in advance of work commencing. Once orders or special requests are evaluated and confirmed, materials are aligned to the order and cut lists are generated to begin the production process.
Once a fabrication table becomes available, the table is assigned and your order begins assembly according to the specifications provided. This is often the longest wait time in our process, as we have a fixed number of production tables and team members fabricating to fabricate your order.
Once produced, items are assembled on a flat surface to verify alignment. First quality control (QC) check is completed. If QC requires adjustments, items are returned to the table and the QC process begins again. Once QC is approved, a photo of the order is taken and can be shared with the customer upon request.
Order is finalized, and prepped for offsite release to powder coating (or any special finish requested). Finish is applied.
Orders are given another QC inspection for final finish. Items are assembled (if required) to be certain no coating materials are present in threads or assembly points. If time allows, another photograph of the finished product (assembled) can be taken and shared with the customer upon request.
Once final QC is complete, items are wrapped and shipment tracking paperwork begins with our external logistics partner.
Tracking information is shared with customer and the order starts its journey to its new home (tracking details will provide estimated delivery date). Customer contact information is shared with our shipping company, and the shipping company will contact and coordinate with the customer directly to arrange a date, time and delivery window that's suitable to the customer's schedule. Unless it's a smaller UPS shipment, orders will not simply arrive without a confirmed appointment.