EFFECTIVE: January 1, 2024
All bed shipments within the 48 contiguous states are subject to a BASE flat rate fee of $450-650 for shipping & freight costs (depending on your shipping zone). Additional accessories and items may add additional weight to your order and will scale upward accordingly. This cost covers fuel surcharges, shipping fees, line-haul transportation charges, all required local and state tariffs, and full replacement value insurance coverage during shipment based on your location being tractor trailer (18 wheeler accessible). If a smaller bob-cat truck is REQUIRED to deliver to your area, additional charges may apply (unless the area is already serviced by such vehicles). Please call us if you have any concerns regarding delivery to avoid any potential surprises. Our rates are calculated solely on order weight, so any additional add-ons or items in an order that add weight, will add cost to the overall shipment.
SCHEDULED DELIVERY OF YOUR FURNITURE INTO YOUR HOME REMAINS COMPLIMENTARY for all U.S. residents living within the 48 contiguous states unless otherwise noted. This means our furniture items are NOT dropped off at your front door or curbside, but rather, our moving professionals deliver them into your home. Deliveries into your home are made during normal business hours for the registered local delivery agent and include one (1) standard flight of stairs (i.e. to a second floor). Assembly is NOT included nor can we guarantee the local delivery provider offers this service, but can be requested for an additional charge with the shipping company (when they call to schedule your delivery). Evening or special arrangements can also be made, but an additional charge will likely apply as well. Scheduled appointments are confirmations of service, so please honor your appointments. Customers who are not present during the scheduled appointment time will be charged an "attempt" fee and an additional appointment will not be scheduled until that attempt fee is resolved.
PLEASE NOTE: additional surcharges may apply for deliveries to customers living within major metropolitan areas or for customers who cannot accommodate a tractor trailer in their area or have other special delivery needs. If you require special delivery needs at the time of delivery based on delivery challenges into your home that we are not made aware of at the time of purchase, *additional charges* for these services are at your expense.
A partial list of examples are...
...to name a few we've encountered over the years. Note that our local delivery providers have the right to refuse challenging delivery situations if not properly coordinated - those shipments can revert to curbside delivery only.
IMPORTANT: Please inform the local dispatcher of any special needs when they call to confirm your delivery (we can notify our shipper in advance at the time of booking, but you know your home, so it's always good practice to share special circumstances with the local provider servicing your area prior to their arrival, should they need to make special arrangements to accommodate your needs).
If you are unclear of whether you fall within this classification of service or not, please contact us for a delivery estimate at (415) 551.BEDS, during our normal business hours or email us directly 24/7 using our contact us page. All inquiries will be addressed within 1-2 business days. Deliveries to Alaska, Hawaii and International locations are available, but crating, shipping surcharges, customs & broker fees and/or duty charges *may* apply - please inquire for more information.
SHIPMENT TRACKING
Please Log-in to your account and go to shipment tracking detail to track your order, or use the email that will be provided just prior to shipping.
UPS Shipping
All items shipped via UPS will ship via the UPS method selected during checkout. In some situations, a comparable method of transportation (Fedex, USPS, or other) may be used if it is necessary to meet customer timing requirements. Customers will be notified with a method of shipment and a tracking # (if applicable) upon shipment of their merchandise.
IN-STORE PICKUP
We no longer offer in store pickup at this time. Please contact us with questions.
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