EFFECTIVE July 1, 2024
All furniture shipments within the 48 contiguous states are subject to a minimum rate of $550-675 - rates will vary based on geographic location for shipping & freight costs. This cost covers fuel surcharges, shipping fees, line-haul transportation charges, all required local and state tariffs, and full replacement value insurance coverage during shipment. NOTE: these rates have been based on item weight and general geographic location, and additional add-ons or items in your order will add weight, and in turn, will add cost to the overall shipment.
SCHEDULED DELIVERY OF YOUR FURNITURE INTO YOUR HOME IS COMPLIMENTARY WHENEVER POSSIBLE, BUT NOTE, IT IS NO LONGER GUARANTEED for all U.S. residents living within the 48 contiguous states unless otherwise noted. This means we're not always able to see the inside of your home or where you live and the local furniture carriers may charge extra for this service. In these situations, the items will be dropped off at your front door or curbside, but our moving professionals will deliver them into your home if you live in an area where box truck delivery is a standard service. If you have questions about whether you qualify or not, please reach out to us prior to ordering. Deliveries to your home are are also made during normal business hours for the registered local delivery agent. For in-home qualified deliveries, they include one (1) standard flight of stairs (i.e. no turns or extra landings to a second floor). Assembly is NOT included nor can we guarantee the local delivery provider offers this service, but can be requested for an additional charge with the shipping company (when they call to schedule your delivery). Evening or special arrangements can also be made, but an additional charge will likely apply as well. Scheduled appointments are confirmations of service, so please honor your appointments. Customers who are not present during the scheduled appointment time will be charged an "attempt" fee and an additional appointment will not be scheduled until that attempt fee is resolved.
PLEASE NOTE: additional surcharges may apply for deliveries to customers living within narrow roads (i.e. major metropolitan areas or tight suburban/rural streets), or customers who cannot accommodate a tractor trailer in their area, or customers who have other special delivery needs. These charges are the responsibility of the customer.
NOTE: if you require special delivery needs at the time of delivery based on delivery challenges into your home that we are not made aware of at the time of purchase, *additional charges* for these services are at your expense. We have made some exceptions in the past for these circumstances, but our shippers are becoming more adamant about enforcing special needs requirements with extra service charges.
A partial list of examples are:
to name a few we've encountered over the years. If you are unclear of whether you fall within this classification of service or not, please contact us for a delivery estimate at (415) 551.BEDS, during our normal business hours or email us directly 24/7 using our contact us page. All inquiries will be addressed within 1-2 business days. Deliveries to Alaska, Hawaii and International locations can be requested, but crating, shipping surcharges, customs & broker fees and/or duty charges *may* apply - please inquire for more information.
SHIPMENT TRACKING
Please Log-in to your account and go to shipment tracking detail to track your order, or use the email that will be provided just prior to shipping.
UPS/USPS/FEDEX SHIPPING
All non furniture items are shipped via UPS and will ship via the UPS method selected during checkout. In some situations, we reserve the right to use comparable methods of transportation (Fedex, USPS, etc.) if it is necessary to meet shipping rates and customer timing requirements. Customers will be notified with a method of shipment and a tracking # (if applicable) upon shipment of their merchandise.
IN-STORE PICKUP
We no longer offer in store pickup at this time. Call if you have questions.
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