EFFECTIVE SEPT 1, 2023
All bed shipments within the 48 contiguous states (depending on your region) are subject to a flat rate fee ranging between $450-550 for shipping & freight costs on any of our base model bed frames. This cost covers fuel surcharges, shipping fees, line-haul transportation charges, all required local and state tariffs, and full replacement value insurance coverage during shipment. *NOTE that any additional customizations, add-ons, accessories, or other items in your cart that add dimensional weight to your order will ADD cost to your overall shipping fees and will be adjusted based on items in your shopping cart. We also reserve the right at times to group shipments together to some destinations based on production queue alignment for more effective shipment pricing for our customers. If your shipment is effected by this, your are able to remove your shipment from a group shipment and prioritize your shipment for an added fee.
SCHEDULED DELIVERY OF YOUR FURNITURE INTO YOUR HOME REMAINS COMPLIMENTARY for all U.S. residents living within the 48 contiguous states unless otherwise noted. This means our furniture items are NOT simply dropped off at your front door or curbside, but rather, our moving professionals deliver them into your home, unless Covid restrictions in your area apply. Deliveries into your home are made during normal business hours for the registered local delivery agent and include one (1) standard flight of stairs (i.e. to a second floor). Assembly is NOT included but can be requested for an additional charge that is collected from your directly by the shipping company. Evening or special arrangements can also be requested, but are not guaranteed and will be subject to an additional charge as well.
Please note: additional surcharges may apply for deliveries to customers living within major metropolitan areas or for customers with special delivery needs. These charges are the responsibility of the customer:
If you require special delivery needs at the time of delivery based on delivery challenges into your home that we are not made aware of at the time of purchase, *additional charges* for these services are at your expense. A partial list of examples are...
...to name a few we've encountered over the years. If you are unclear of whether you fall within this classification of service or not, please contact us for a delivery estimate at (415) 551.BEDS, during our normal business hours or email us directly 24/7 using our contact us page. All inquiries will be addressed within 1-2 business days. Deliveries to Alaska, Hawaii and International locations are available, but crating, shipping surcharges, customs & broker fees and/or duty charges *may* apply - please inquire for more information.
SHIPMENT TRACKING
Please Log-in to your account and go to shipment tracking detail to track your order, or use the email that will be provided just prior to shipping.
UPS Shipping
All items shipped via UPS will ship via the UPS method selected during checkout. In some situations, a comparable method of transportation (Fedex, USPS, or other) may be used if it is necessary to meet customer timing requirements. Customers will be notified with a method of shipment and a tracking # (if applicable) upon shipment of their merchandise.
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