Orders are placed via our web site, or via a purchase order (for orders that come from a retail partner) with bed design, style, bed options, bed size, finish color and any additional "custom items" that may be required (to be verified and approved prior to any start of work). A follow-up email is sent (typically within 24 hours) for any new bed builds confirming new customers have read our terms and conditions prior to moving the order to Stage 2.
Project ID/Order # is assigned and project is entered into our production queue. Project specifications are then reviewed, as many customers do ask for modifications (shortened length, moving an item slightly, etc.). Any order that falls outside of these basic customizations will be quoted for feasibility and pricing in advance of work commencing. Once orders or special requests are evaluated and confirmed, materials are ordered, cut lists are generated, and parts are cut to begin the production process.
This is typically the longest stage of our process, as an order waits for a production team and fabrication table to become available. We have a fixed number of tables and production team members. Once a table is assigned, your order moves the next stage and begins assembly according to the specifications provided.
Our production team begins assembling, welding and grinding your order. Precision and accuracy takes time, but this is where our process picks up steam and moves along faster than previous stages. Once your order is produced, all items are assembled on a flat surface to verify alignment. The primary quality control (QC) check is completed. If QC requires adjustments, items are returned to the table and the QC process begins again until quality standards are met.
Your order is finalized, photographed, ppost-production images are shared with the customer. The order is prepped for offsite release and transported off-site for powder coating (or any special finish requested).
Orders are cleaned and prepped for powder coating, final finish is applied and all items are oven-baked. Upon cool-down, orders are given another QC inspection for final finish. Items are assembled (if required) to be certain no coating materials are present in threads or assembly points.
Once final QC is complete, items are wrapped, shipping paperwork is submitted to our shipper, and shipment tracking paperwork is provided to us by our external logistics partner.
Tracking information is shared with the customer to verify contact information and shipping details, and the shipment is scheduled for pickup. Upon pickup and outbound BOL sign-off, your product is released to the shipping company, who fully insures the value of your order during transit. Tracking information is shared with customer and the order starts its journey to its new home (tracking details will provide estimated delivery date). Once the shipment arrives into the local market area of delivery, the shipping company will contact and coordinate with the customer directly to arrange a date, time and delivery window that's suitable to the customer's schedule. Unless it's a smaller UPS/USPS shipment, orders will not simply arrive without a confirmed appointment. The shipment is the responsibility of the shipping provider until the BOL is signed-off by the customer. Check your shipment carefully before signing the BOL. Our shipping email to you provides very detailed instructions and recommendations for this process.
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