We're not always able to respond right away (we normally respond within 24 hours of receiving an email or call). So we've recently added a status system for you to check your current custom furniture order. (for orders dated 5/9/2019 or later).
It will be sending automated updates as the status of your build changes in our production process. We have not automatically applied this to past orders, so if you would like your order to be updated to monitor it through this status page, please contact us and we will apply the changes. Thanks!